Privacy Policy

1. What we collect

• Account details. Your Telegram user id, name, username and language. If you sign in to the website with Google: your name, email address and profile photo. With Telegram: your Telegram id, name, username and photo.
• What you send to be processed. Voice messages, audio and video files, links to YouTube videos, text to turn into speech and, during live transcription, sound from your microphone.
• What we make for you. Transcripts, translations, subtitles and generated speech.
• Usage and payments. When you use ovozAI, how long your recordings are, how much time you have left, and what you bought, how and for how much. Card details are entered with the payment provider: we never see or keep them.
• Messages to us. Feedback you send and your survey answers.
• Technical data. On the website, a cookie that keeps you signed in, and settings such as your language kept in your browser. Our servers briefly log requests, including IP addresses, for security and troubleshooting. We don't use advertising or analytics cookies.

2. How we use it

• To transcribe, translate and voice what you send, and to deliver the results to you.
• To count your free and purchased time and to take payments.
• To answer your messages and fix problems.
• To message you in the bot about your account: your free time coming back, recordings waiting for you, offers. Blocking the bot stops them.
• To improve speech recognition, but only with recordings you let us keep (see the next section).

We don't use your data for advertising.

3. Recordings and transcripts

By default we don't keep your recordings. A recording is deleted from our servers once it's processed, and its transcript is sent to you without being stored. So that the buttons under a transcript keep working (translation, subtitles), we hold the transcript in memory for up to 24 hours. Files made for subtitles are deleted when the job is done, within a day at the latest.

Website history. Transcripts you make on the website stay in your history until you delete them. The recording itself isn't kept, unless one of the cases below applies.

Text to speech. We keep the generated audio and the first 120 characters of the text, so you can play it and send it again from your history.

If you let us keep your recordings. With this setting on (it adds free minutes every month), we keep your recordings and their transcripts and use them to improve speech recognition, including to train and test our own models. You can turn it off at any time with /privacy in the bot or in the app's settings; from then on new recordings aren't kept. Recordings kept before that remain in our dataset.

Long recordings. To process a recording longer than 20 minutes or larger than 50 MB, we keep it and its transcript, and we ask you first. Kept recordings are treated as above.

YouTube links. We don't download the video: Google's AI service reads it from YouTube for us. Transcripts of links aren't kept, except in your website history.

Live transcription. Sound from your microphone is recognised as it streams and isn't kept. In Telegram the transcript is sent to your chat; on the website it stays on the page.

Developer API. Recordings sent through the API are deleted once they're processed and are never kept or used to improve speech recognition, whatever your settings. Their transcripts and timings are kept for 7 days so you can fetch them, then deleted. Text sent to be read aloud isn't kept, nor the audio made from it. If you send other people's recordings through the API, it's up to you to have their permission.

Groups. In a group, the bot transcribes recordings that members send there. Recordings from groups are never kept.

4. Services that process data for us

• Google Cloud. Its AI models (Vertex AI) transcribe, translate and voice; its storage and servers hold and process files for us. Google processes this data on our behalf and, under its cloud terms, doesn't use it to train its own models.
• Telegram carries messages and files between you and the bot, and keeps your chat under its own privacy policy.
• Payment providers: Click (Uzbek cards), Polar (international cards) and Telegram Stars. Each handles your payment under its own privacy policy.
• Hosting. Our servers are run by a hosting provider.

Your data may be processed outside your country. We disclose data to authorities only when the law requires it.

5. Google account data

If you sign in with Google, we receive your name, email address and profile photo. We use them only to create your account, sign you in and show which account you're using. We don't sell them, share them or use them for advertising.

ovozAI's use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

6. How long we keep it

• Account details and balance: as long as your account exists.
• Payment records: as long as the law requires.
• Website transcripts: until you delete them or your account.
• Developer API results: 7 days.
• Generated speech: as long as your account exists.
• Recordings you let us keep: as described in section 3.
• Server logs: for a short time.

7. Your choices

• See your balance, history and settings in the app.
• Delete website transcripts from your history at any time.
• Stop us keeping your recordings with /privacy in the bot or in the app's settings.
• Ask for a copy of your data, a correction, or your account to be deleted: write to info@ovozai.uz or use "Write to us" in the app. We reply within 30 days. Deleting an account removes its details and history, except payment records we must keep and recordings you let us keep.
• Block the bot to stop all messages from us.

8. Security

Data travels over encrypted connections and is kept on servers and cloud storage with restricted access; only the people who run the service can reach it. No system is perfectly safe: if a breach affects your data, we'll tell you.

9. Children

ovozAI isn't meant for children under 13. If you think a child has given us their data, write to us and we'll delete it.

10. Changes

We'll post any change here with a new date. If it matters, we'll also tell you in the bot or on the website.

11. Contact

Email info@ovozai.uz, use "Write to us" in the app, or send /feedback to the bot.